Challenge:
Avaya was providing high end EPBAX systems to many large customers in India. These systems were complex and needed end user training. It was difficult to provide training just at the point the user needed training on any particular feature of the system. Enhance was asked to design a WBT to make this just in time learning happen.
Solution:
Enhance decided to design a system which had 3 components. The feature, a demo and a do it your self. Hence a user would get the steps to implement a feature by means of an audio, step wise text and a demonstration.
Once the user had gone through a feature he would be given a do it your self simulation. The user would try out the feature on a system simulation on the computer. This would make sure he would not make a mistake when he went on the system.
The user would search for the feature by means of search or a roadmap / site map. The WBT was provided on CDs and intranet so that the customer could also have it working on their internal networks. This CD was widely circulated among the Avaya customer base.
Online demo can be watched by clicking… Continue reading
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