“The combination of a user-centric interface and sheer ‘out-of-the-box fit’ allowed B&Q to provide a sound eLearning platform against an aggressive rollout schedule.”
-Steve Hemmant, Project Leader
When B&Q, the U.K.’s number one do-it-yourself and garden center retailer needed a fast, efficient way to train its busy and burgeoning workforce, it turned to a proven learning solution: SumTotal. In under a year, the company experienced five-figure savings (expected to climb to six figures in 2002) compared to its old training methods. What’s more, in the highly competitive DIY retail environment, B&Q staff are equipped to offer customers advice and help above and beyond most other retailers.
Today, employees in all the company’s U.K. stores use the eLearning system. According to Steve Hammant, a Project Leader for B&Q, staff feedback has been extremely positive, calling the SumTotal system clear, easy to use, and logical to work through. “Sometimes,” he says, “we have a problem getting people off the PC when they’re training, as they like the experience so much!”
“SumTotal has reduced our four-hour Health and Safety training session for new staff to about one and a half hours. And as staff gain familiarity with the system, their confidence is increasing when dealing with customers. You can’t put a price on confident staff, but it’s possibly the best ROI we could have hoped for.”
– Adrian Jones, E-Training Manager, B&Q
Download Case Study Here
By: Sumtotal Systems
About the Author:
SumTotal Systems, Inc. (NASDAQ: SUMT) is the largest provider of talent, learning and business performance technologies and services. www.SumTotalSystems.com
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